Frequently Ask Questions

Payment

We accept the following payment methods:

– Bank Deposit (BPI and BDO)

– Online Transfer (BPI and BDO)
– Cash on Delivery (Metro Manila only)
– Paypal

Shipping

Shipping is free for order P650 and above within metro manila and free for P3,000 and above provincial, otherwise its P100 for metro manila and P250 for provincial delivery.

Yes. However, for Metro Manila orders only, Monday to Friday only.
Please note that orders must be placed before 1 PM and upon confirmation of payment for same day delivery requests.
Delivery is 4-6 working days, we also accept same day delivery (Additional P150; pre-payment needed; 1PM cutoff; Metro Manila only)
Please note that counting begins from ship out date. Delivery periods are not guaranteed and exclude Sundays and holidays.
All of our domestic shipments are handled by CliqnShip courier service.
Provincial packages are forwarded to shipping partners of CliqnShip such as 2Go, AP Cargo and Abest Express.
Yes. Tracking information is encoded from the time your package reaches CliqnShip’s warehouse. This may take up to 24 hours from the date of ship out.

To track your package, simply go to their website: http://www.cliqnship.com/ and input the tracking code provided to your via email. You may also reach CliqnShip through any of the following channels:

Tel no: 0917 839 5561 or 0998 988 6912
Email: info@cliqnship.com

Yes. Upon receiving, the person who will receive on your behalf needs to present an authorization letter signed by you and his/her valid picture ID.

Other Question

You are encouraged to report problems with product received such as broken seals, empty sachets, broken capsules due to handling & delivery upon the receipt of the package to consider for return or refund.

Once the case is qualifed for refund, the total amount of items paid will be deposited back to your account within three (3) business days once the case is verified.
Yes, please email us at orders@gbiholdings.com with the following details:
Name:
Email Address:
Exact Address:
Contact Number:

And we will contact you within 1-2 business days to further get your details.
Please email us at orders@gbiholdings.com with the following details:
Name:
Email Address:
Exact Address:
Contact Number:

And we will contact you within 1-2 business days to further get your details.