Frequently Asked Questions

Payment

We accept the following payment methods:

– Bank Deposit (BPI and BDO)

– Online Transfer (BPI and BDO)
– Cash on Delivery (Metro Manila only)
– Paypal

Shipping

Shipping is free for order P650 and above within metro manila and free for P3,000 and above provincial, otherwise its P65 for metro manila, P150 for Luzon and P300 for Visayas/Mindanao delivery.

Yes. However, for Metro Manila orders only, Monday to Friday only.
Please note that orders must be placed before 1 PM and upon confirmation of payment for same day delivery requests.
Delivery is 4-6 working days, we also accept same day delivery (Additional P150; pre-payment needed; 1PM cutoff; Metro Manila only)
Please note that counting begins from ship out date. Delivery periods are not guaranteed and exclude Sundays and holidays.
All of our domestic shipments are handled by in-house courier service.
Provincial packages are forwarded to our 3rd party logistics 3LX, LBC and JRS.

To track your provincial packages, simply go to our courier partners website: 
– www.lbcexpress.com/track
– jrs-express.com/home/tracking

 You may also reach us through any of the following channels:

Tel no: 0905 575 7799/ 0998 966 7284/ 0956 396 0265

Email at: orders@gbiholdings.com

Yes. Upon receiving, the person who will receive on your behalf needs to present an authorization letter signed by you and his/her valid picture ID.

Other Question

You are encouraged to report problems with product received such as broken seals, empty sachets, broken capsules due to handling & delivery upon the receipt of the package to consider for return or refund.

Once the case is qualifed for refund, the total amount of items paid will be deposited back to your account within three (3) business days once the case is verified.
Yes, please email us at orders@gbiholdings.com with the following details:
Name:
Email Address:
Exact Address:
Contact Number:

And we will contact you within 1-2 business days to further get your details.
Please email us at orders@gbiholdings.com with the following details:
Name:
Email Address:
Exact Address:
Contact Number:

And we will contact you within 1-2 business days to further get your details.